Account deletion

Delete your ZEUS account

You can ask us to delete your Zeus account and the business data in it at any time. This page explains how to ask, what is deleted, what we keep, and how the two steps work. You can use this page even if the app is not on your phone.

How to ask us to delete your account

In the Zeus app

Open your Profile and tap Delete Account. You are asked to confirm, and to re-enter your password, so a lost or unlocked phone cannot close an account on its own.

By email

If you have uninstalled the app or cannot sign in, email [email protected] from the email address on the account and ask us to delete it. Send it from that address, or include enough detail for us to confirm the account is yours. We will not delete a business on an unverified request.

Owner or team member?

If the business owner deletes their account, the whole business closes, and every team member loses access to it. A team member cannot close someone else’s business. Those records belong to the business, not to one person. But a team member can leave the business and delete their own personal account. Both are on the same Profile screen. If you cannot open the app, email us instead.

What happens, and when

ImmediatelyWe mark the business as deleted and sign everyone out, on every device. Access stops right away, and nobody can sign in again.
AfterwardsWe then delete the records and the files for good, as soon as we reasonably can. We do not promise a fixed schedule for this second step. And once you have asked us to delete the account, you cannot get back into it to change your mind. Download a copy of anything you need before you ask.

We do not promise a set number of days between the day access stops and the day the data is deleted for good. Ask us if you need us to confirm that the data has gone.

What is deleted

Your login	Your sign-in and your password. If this email address is not linked to any other business in Zeus, we free it up, and it can be used to sign up again.
Business profile	Business name, trade, address, logo, tax settings, and your team roster.
Client and job records	Clients, job sites, jobs, appointments, notes, checklists, time entries, and the schedule.
Money records	Quotes, invoices, payments, expenses, receipts, the Price Book and stock records are taken out of your account. You and your team can no longer see them or use them.
Files	Photos, drawings, signatures, receipt pictures and the PDFs the app made are deleted from our file storage. We do not just hide them. The files themselves go.
Usage data and support history	The records of how the business used the app, and the support messages you sent from the app.

What is retained, and why

Audit log and financial records	Zeus keeps a record of who changed what and when. It also keeps the amounts and dates of quotes, invoices and payments. These records can only be added to, never changed. The law makes us keep tax records for a set number of years, usually six or seven, so they stay after the rest is deleted. You and your team can no longer see them or use them in the app. They show what was done and what was paid, not your full client list, and we do not use them for anything else.
Backups	We make backup copies on a repeating schedule, and we do not open an old backup to cut one account out of it. Any copy of your data inside an older backup goes when that backup is deleted on its normal date.
Records we are required to keep	Sometimes the law makes us keep something, tax records for example. In that case we keep only that, and only for as long as the law says.
Data on your own phone	Deleting the app does not delete anything on our servers. And if a phone is offline, deleting your account cannot reach the copy on that phone. Delete the app to clear its copy.

Export your data first

As soon as we accept your request, you lose access to the account, and we cannot get it back for you. So before you delete, tap Export Data Now on the Account screen in the app. You get a ZIP file with one spreadsheet for each kind of record, plus a list of your photos. Only owners and admins can do this, and it asks for your password again.

Questions

Email [email protected]. Do you want a copy of your data instead of deleting it, or do you want us to fix something we hold about you? Use the same address. The Data Retention and Deletion Policy has the full details.